FBA pilot programme for international selling

Learn more about our new pilot programme

Frequently Asked Questions

Have questions? Find a list of common questions in the FAQ section below. Want to get started now? Learn more in the Tutorials section below. Cannot find the answers to your questions? Visit our seller forum or contact seller support (seller central access required).

Will I have any additional tax obligations?

You will remain responsible for any VAT obligations you currently have in any applicable country and marketplace you might be selling in. The only change to your experience with this pilot programme will be related to invoicing. At the end of every month, for all orders we purchase, we will email you the respective VAT invoices that we generate on your behalf. You are responsible for keeping a record of the self-billed invoices that we provide as you would for any other invoice that you issue yourself. You are also responsible for the filing of the relevant returns with local tax authorities.

Amazon wants to help you grow your sales across Europe. Under this new pilot programme, Amazon may purchase your products at your offer price on Amazon.es and potentially sell them on Amazon.co.uk, Amazon.de, Amazon.fr, and Amazon.it. If Amazon purchases your inventory, your experience will be nearly identical to a domestic sale using Fulfillment by Amazon (FBA).

This pilot programme is designed for our FBA sellers. If you are an FBA seller and wish to participate in this pilot, to be considered, please complete the following minimum requirements:

  • Please add your VAT number for your domestic marketplace in Seller Central.
  • Please make sure your product catalog is current.
  • If you have inventory in more than one marketplace, please update your VAT number for each country in which you have inventory.

Please note, there may be additional requirements for you to be considered for this pilot besides the steps listed above. If you become eligible for this pilot, you will be notified by an introductory email. Currently, sellers are not able to apply proactively for the programme.

Amazon strives to provide the best possible solutions for you to grow your sales across Europe. To increase visibility of your selection and help boost your sales, we are piloting this new programme where we may purchase your products at your offer price in your local marketplace and sell them on other marketplaces.

As a seller, your experience will be similar to any domestic FBA order:

  • Pricing – We will purchase the items at your local offer price.
  • Shipping – You do not have to ship any units for these orders. Units will be purchased from the available stock in your local marketplace fulfillment center.
  • Ordering – On the Manage Your Orders page, for orders in which Amazon is the customer, the shipping address will be that of Amazon in your local marketplace.
You will remain responsible for any VAT obligations you currently have in any applicable country and marketplace you might be selling in. The only change to your experience with this pilot programme will be related to invoicing. At the end of every month, for all orders we purchase, we will email you the respective VAT invoices that we generate on your behalf. You are responsible for keeping a record of the self-billed invoices that we provide as you would for any other invoice that you issue yourself. You are also responsible for the filing of the relevant returns with local tax authorities.
The self-billed invoices generated by Amazon will be made available to you by email once a month, within the first 10 days of the month, covering the transactions that took place in the preceding month. Your payment process will remain identical to your regular domestic transactions.
There are no additional fees to be part of this programme at this time. We will purchase inventory from you at your local marketplace offer price and charge you standard marketplace fees.
Once you have been enrolled in the pilot, you may opt-out anytime. You will receive details over email about the opt-out process after enrollment.
Have more questions? Please contact Seller Support to learn more.

Handling Customer Inquiries, Feedback and Returns

For products sold by you through Amazon, we will manage all customer service associated with the fulfilment of your products. Customer enquiries related to product specifications and other non-shipping related questions such as VAT invoice requests will be addressed to you.

Buyers can leave feedback for the merchant on orders that are fulfilled by Amazon, and we do not filter or remove feedback that is not specifically related to the fulfilment part of the order.

If Amazon fails in the fulfilment process and this causes negative feedback for the merchant, we will strike through the negative feedback under the following conditions:

  • The product sold was fulfilled by Amazon
  • The buyer purchase rating is between 1 and 3 (inclusive)
  • The buyer answers 'Yes' to the 'Item as described' question
  • The buyer answers 'No' to the 'Arrived on time' question

Amazon does not issue VAT invoices on behalf of sellers. It is your sole responsibility to comply with all legal and VAT requirements for issuing VAT invoices to buyers in respect to your sales transactions. If you are unsure of your VAT obligations, we strongly recommend you verify these with your local tax office or contact your tax advisor.

Amazon will process customer returns and refunds of product in accordance with our returns policy, the FBA Service Terms and the Selling on Amazon Service Terms. Our Online Returns Support Centre provides customers with help pages and details about how to contact us. If the customer wants to return a product, we will direct the customer to our online Returns Centre.

If the customer’s return or refund request relates to a product you did not sell through the Amazon website (i.e. a Multi-Channel Fulfilment Unit), you will be responsible for the return and/or refund.

If the unit was sold on Amazon, and if we determine the returned product is still sellable in the same condition as previously listed, we will automatically place the unit back into your inventory available for sale. If we determine the product is no longer sellable in the same condition as previously listed, we will flag it as unfulfillable in your Amazon Seller Account. If you do not tell us within 90 days whether you elect to dispose of the unit or have it returned to you, we may choose to dispose of or return it at our discretion.

If the product is not sold by you through Amazon’s website, and is fulfilled using Multi-channel fulfilment the return will be directed to you.

The Fulfilment by Amazon reporting area in your Amazon Selling Account contains a downloadable report on returns under customer concessions.

The payments section within the reporting tab of your Amazon Seller Account will show all customer refunds.